Refunds and cancellations

Everything is paid from your ZonaVenta wallet balance. You top up your wallet by bank transfer and the balance appears once we confirm the transfer. Prices are in Dominican pesos (RD$) and are final: nothing is added at checkout.

• Plans (Sell, Your place and Hire), Boosts, job posts, extra assisted replies and brand spaces are digital services.
• They activate the moment you pay with your balance, and you see the change in your dashboard.
• Plans are paid for 1 month or 12 months; the annual one comes 10% off.
• A combined plan (Sell with Your place, Hire or both) comes 5% off per month or 15% off for 12 months, and all its parts end on the same day.
• If a payment is deducted and the service does not activate because of an error on our side, the money returns to your wallet automatically.

• No plan renews on its own. To cancel, simply don't renew it: it stays active until its end date.
• We remind you before it ends so you can decide calmly.
• When your plan expires you keep 5 days with everything in it. Then your account moves to Gratis: you keep your listings; if you have more active than Gratis allows, the oldest move to drafts, ready to come back. Contacts beyond the Gratis allowance wait 90 days so you can download them or go back to a plan; we notify you before they are deleted.
• Changing plans: moving up starts today and the unused part of your current plan is discounted from the new one. Moving down is scheduled for the day your current plan ends, and you can cancel it before it starts for a full refund to your wallet.
• Taking a part out of a combined plan: it happens at once and nothing is charged. The value you haven't used becomes days of what you keep, at the price it has on its own (without the combined discount if only one part is left). You see the new date before you confirm. The part you take out moves to free that day.

• Unused balance: money you topped up and haven't spent can be requested back. We return it to the same account you transferred from, within 10 business days.
• Services already active: a plan, Boost or job post that has started is not refunded for time you don't use. When you move up a plan, that time does count: it is discounted from the new price. When you take a part out of a combined plan, that time stays as days of the plan you keep; it is not paid back in money.
• Charged by mistake: if you paid twice or for something you didn't order, we refund that amount in full.
• Promotional balance or gifted credits cannot be converted into money.

Write to us from Contact or the site chat with your account email, what you bought and the date. We reply within 3 business days. If you have a problem with a payment, contact us before disputing it with your bank: we'll solve it faster.

ZonaVenta connects sellers and buyers. Anything you pay directly to another user for a product, property or service is an agreement between you and is not covered by this policy. See the Terms.