Terms and Conditions

ZonaVenta is a technology platform that enables people to search, publish, promote, organize, and share listings and to facilitate contact between interested persons and sellers. Unless a feature expressly states otherwise, ZonaVenta is not a party to the purchase, sale, lease, service engagement, or other transaction entered into between users.

We do not take custody of listed goods, inspect every listing, guarantee another user's identity or solvency, or supervise meetings and deliveries. Badges, verification results, statistics, recommendations, and automated tools reduce friction but do not replace the checks each user should perform before entering a transaction.

Searching may be available without an account. Publishing, saving, contacting, CRM, appointment, and other personal features may require an account. You must provide accurate information that belongs to you and keep your access secure.

When you complete your account, you expressly accept the current version of these Terms and the Privacy Policy. ZonaVenta records the date and version accepted. If there is a material change, we may require renewed acceptance before account features can be used. Optional authorizations that require a separate choice are not granted merely by accepting these Terms.

A publisher represents that it may lawfully offer the listed item or service and has the right to use the text, photos, videos, logos, and other material it provides. Listings must be truthful, kept reasonably current, and marked sold, paused, or removed when no longer available.

ZonaVenta may resize, compress, convert, arrange, display, apply visible or technical marks to, and create operational versions of submitted media as needed to provide, protect, and distribute the service. The user retains ownership of its content and grants ZonaVenta a non-exclusive license limited to operating, promoting, and protecting the service while that content is lawfully hosted.

• Illegal or legally restricted goods and services are prohibited.
• False, deceptive, fraudulent, or deliberately duplicated content is prohibited.
• Unauthorized third-party content and unnecessary personal data of others are prohibited.
• Unlawful, abusive, discriminatory, or violent content is prohibited.
• Attempts to evade limits, moderation, security, or payment controls are prohibited.

You may search anonymously. If you sign in, certain searches, favorites, or filters may be saved to provide continuity and, when you enable it, to notify you about new or re-promoted listings that match the interests you expressed. Automated matching is an aid and does not guarantee suitability.

In-app, email, and WhatsApp alerts depend on the channel you choose and on any consent required for that channel. You may pause a saved search or channel without closing your account.

When a person requests contact, ZonaVenta may create a lead for the seller using the information voluntarily provided, record follow-up activity, and generate contact metrics. Messages and activities may be retained for continuity, security, support, and traceability.

Appointment scheduling is optional for the seller. A request is not confirmed until the applicable flow says it is confirmed, and either side may accept, reject, or propose another time. Turning off scheduling prevents new appointments through that feature but does not automatically erase existing appointment history or stop the parties from coordinating directly.

The CRM has three tabs: Sales and purchases, Place and Jobs. Each one shows only the contacts of its section and has the level of that section's plan: Sell for Sales and purchases, Your place for Place, and Hire for Jobs.

ZonaVenta answers through its web chat and its Telegram bot. The WhatsApp button on a listing goes to the seller's WhatsApp. A seller's number is only shown when both sides have a verified phone; until then the conversation happens in ZonaVenta's chat. Some responses are automated and some may use artificial-intelligence tools. Users should verify information before relying on it.

A previous conversation does not by itself authorize promotional bulk messaging. Promotional recommendation messages on WhatsApp require specific enablement. A recipient may withdraw all recommendation consent or, when offered, mute only one listing while keeping other authorized alerts active.

A Boost costs RD$300 and puts a listing on top for 7 days on the front page, in search, Where to go and Jobs; it can be bought on its own (one or several, which run back to back) or come included in a plan. It may temporarily increase visibility and, when expressly enabled, may include additional promotional actions disclosed before activation. Boosts included in a plan are consumed according to the current plan allowance and period; periodic allowances do not roll over unless the offer expressly says otherwise. Extra or one-time Boosts apply to the listing and duration shown at confirmation.

If WhatsApp distribution associated with a Boost is enabled, the audience is limited to people with a relevant relationship to the listing or category — such as a saved search, a search made through the assistant, or a related prior contact — and who also have valid consent to receive recommendations. The seller may disable this feature. ZonaVenta does not guarantee sales, leads, or a fixed amount of reach from a Boost.

ZonaVenta may provide assistance for search interpretation, drafting, classification, summaries, technical moderation, or support. Some functions use deterministic rules and others may use artificial-intelligence models. Automated results can be wrong and should be reviewed before publication or reliance.

When an improvement recommendation can be generated deterministically — such as photo count, description length, missing fields, or inconsistent data — ZonaVenta may do so without AI. No automated tool guarantees the commercial performance of a listing.

Before purchase, ZonaVenta will display the applicable price, duration, recurrence, and benefit. Current limits for listings, photos, members, renewals, Boosts, AI usage, or other features are the limits shown in the plan or checkout at the time of purchase.

Active listings. The active listings of your Sell plan are a single pool for every category. Of them, up to 1 can be a place in Where to go and 1 an opening in Jobs while you have no paid Your place plan or paid Hire Company plan. If you pay for them, your places and openings come out of that plan's own allowance and do not count against the pool; an opening bought on its own does not either.

The wallet may distinguish paid funds, promotional credits, and legacy internal units because each may have different refund, expiration, or use rules. Promotional credits are not cash unless the specific offer says otherwise. The terms displayed before payment form part of the applicable transaction.

Plan changes, the annual discount, the combined-plan discount and the grace days work as described in the Refund Policy and on Plans.

Combined plan. You can join a paid Sell plan with a paid Your place plan, a paid Hire plan, or both. They are paid together, with one end date, and cost the sum of their prices with 5% off per month or 15% off for 12 months. The discount lasts while the plan stays combined. If you take a part out, nothing is charged: the value you haven't used becomes days of what you keep, at the price it has on its own, and we show you the new date before you confirm. The part you take out moves to free that same day, and its CRM to the free level. You can combine again at any time.

Collaborator codes. If someone in the collaborator program gives you their code, you can use it before paying your first plan. Each account uses a single code, and it can't be changed. While that person's program stays active, their monthly or yearly paid plans and brand campaigns cost you the discount shown before you pay. Boosts, single vacancies and other one-time purchases get no discount. That person sees your name, your plan, its dates and what they earn from your payments, but not your phone, email, messages or private listings. The rules for collaborators are in the Collaborator program terms (in Spanish).

When ZonaVenta itself offers a paid service, promotion, discount, or benefit, the offer must identify the applicable price, material conditions, and duration, and must state whether taxes are included or separately applicable when required by law. We do not use hidden conditions to contradict a published offer.

Nothing in these Terms limits non-waivable rights granted to consumers by Dominican law. Refunds, corrections, or remedies owed by law remain available even when a product page also contains commercial conditions.

ZonaVenta relies on a limited set of integrations to operate the service. You must have the right to transfer any imported content and remain responsible for its accuracy and licensing. An integration may stop working because of changes made by an external provider, and ZonaVenta may suspend it when necessary for security, compliance, performance, or third-party rights.

• Sign-in: you can create an account or sign in with Google or with Facebook.
• Artificial intelligence: Cloudflare Workers AI, Google Gemini, and in-house models run on ZonaVenta's own servers, depending on the feature.
• Inventory import: AlterEstate, for real-estate agencies that sync their listings.
• Email: Resend, for the service's transactional email.

ZonaVenta may provide links, images, text, or assisted flows for sharing a listing through WhatsApp, Facebook, Instagram, or other channels. Where an official integration exists and the user authorizes it, ZonaVenta may prepare or transmit content within the permissions granted by that platform. Availability also depends on the third-party provider's rules.

The service may offer reviews, reputation indicators, and statistics concerning views, contacts, performance, and conversion. Search ordering may use relevance, recency, listing quality, location, plan, Boost status, and other product signals. A position, metric, or estimate may change over time and is not a guarantee of a sale or other result.

We recommend meeting in public places or commercial centers, preferably with another person present, verifying identity and documentation when appropriate, and not transferring money or goods until you are satisfied with the transaction. Where reasonable, use payment-on-delivery or payment methods that let the parties verify the exchange. Your safety matters; ZonaVenta cannot supervise meetings between users.

We may review, limit, hide, or remove content and may suspend features or accounts when there is a violation of these Terms, suspected fraud, abuse, spam, security risk, or a legal obligation. Automated systems may help identify risks, but material enforcement actions may be reviewed through the support mechanisms available in the service.

Unpublished drafts are deleted 7 days after creation. Expired or sold listings are kept complete, with photos, for 60 days on Gratis and 12 months on paid plans; then they are archived without photos or description, keeping their summary, statistics, contacts and reviews. On paid plans an expired listing can be duplicated as new: its photos move to the new one and the old one is archived with its history. Listings you delete stay 30 days in the trash, restorable. We notify you before each step.

If your plan ends and you have more saved contacts than Gratis allows, the most recent stay in use and the rest wait for 90 days. During that time you can download all of them or go back to a plan, and they return with their history. We notify you 30, 7 and 1 day before; then their name, phone and notes are deleted. Your CRM clients, reports, statistics, ratings and reviews stay.

You can close your account at any time from Preferences; you have 30 days to cancel, then your personal data is deleted or anonymized as the Privacy Policyexplains. Any wallet balance must be used or claimed before closing.

The service depends on Internet access, infrastructure, identity providers, storage, databases, messaging, payment providers, artificial-intelligence services, and other platforms. We work to provide continuity and safe fallback, but do not promise uninterrupted availability or that an external feature will remain available indefinitely.

To the maximum extent permitted by applicable law, ZonaVenta is responsible for its own service and conduct, but not for independent promises, representations, products, services, or conduct of users and third parties outside ZonaVenta's control. Nothing in these Terms excludes liability that cannot lawfully be excluded, waives mandatory consumer rights, shifts the burden of proof to the consumer where prohibited, or forces consumers to give up statutory complaint or judicial remedies.

We may update these Terms when features, providers, risks, or legal requirements change. Material changes receive a new version. Where a change materially affects an account relationship, we may require renewed acceptance before account features can be used. Acceptance history is retained for traceability.

These Terms are governed by the laws of the Dominican Republic, including, where applicable, consumer-protection, data-protection, and electronic-commerce rules. Dominican consumer rights that cannot be waived remain fully preserved. Questions, complaints, or rights requests may be submitted through the help center.

The Spanish version is the primary contractual version. This English translation is provided for convenience and interpretation. Before public launch, ZonaVenta will complete the legal review required to determine and, where applicable, complete registration of its consumer adhesion terms with Pro Consumidor. If a registered Spanish adhesion contract is required by applicable law, that registered Spanish text will control the consumer relationship.